Newly Launched Furniture Collection
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Terms of Service

 

1. Introduction and Scope

Welcome to Ranolirva (hereinafter referred to as "we" or "us"). These terms apply to the purchase of indoor furniture products from our website, including beds, mattresses, bed frames, bedside tables, chests of drawers, sofa beds, dressing tables, bedroom benches, etc. By accessing or purchasing from our website, you agree to be bound by these terms.

2. User Accounts and Website Responsibility

To access certain features, you may need to create an account. The user is responsible for maintaining the confidentiality of account credentials and for all activities that occur under their account. We reserve the right to refuse service, close accounts, or remove content if we believe the user’s conduct violates applicable laws or these terms.

3. Product, Inventory, and Price Information

We strive to display the colors, features, and descriptions of our products as accurately as possible. However, we do not guarantee that descriptions or other content are error-free. We reserve the right to change prices, update inventory, or discontinue the sale of any product at any time without notice. In the event of a price error, we reserve the right to cancel orders placed at the incorrect price.

4. Orders and Payments

All orders are subject to our acceptance. At the time of ordering, the user agrees to provide accurate, complete purchase and account information. Payment must be completed using the secure payment methods provided on the website (such as Visa, MasterCard). Payment will be charged at the time of order confirmation.

5. Shipping Policy

  • Delivery Scope: Currently, we only support delivery within Australia. We do not ship to other countries.
  • Shipping Fees: Free shipping is available for orders of A$100 or more (including A$100 . Orders below A$100 will incur a shipping fee of A$5.99.
  • Processing Time: Orders will be processed within 1-3 business days.
  • Shipping Time: Delivery typically takes 6-9 business days from shipment, depending on the destination.
  • Shipping Methods: Our main logistics partners include UPS, Australia Post, and DHL Express.
  • Details: For more detailed information on timeframes, coverage, and specific conditions, please refer to our Shipping Policy page.

6. Order Cancellation

  • Cancellation Conditions: Orders that have not been shipped may be canceled directly within 48 hours of placing the order. Orders that are older than 48 hours or have been shipped cannot be canceled. In such cases, the user will need to wait for delivery and contact us for returns and refunds.
  • Refund Method: Refunds will be processed via the same payment method used for the original purchase (such as Visa, MasterCard).
  • Refund Time: Refunds will be processed within 7-10 business days after confirmation of the return. The exact time depends on the bank's processing efficiency. If there is a delay, please contact us.

For more detailed information on timeframes, conditions, and specific procedures, please refer to our Order Cancellation Policy page.

7. Returns, Exchanges, and Refunds

  • Exchange Conditions: We accept exchange requests within 45 days of receiving the product in case of defects or quality issues.
  • User Request: The user must contact our customer service with the order number and evidence of the issue (e.g., photos) to request an exchange.
  • Procedure: After receiving the request, we will provide return instructions. The product must be returned in its original condition and packaging.
  • Refund Method: Refunds will be processed through the original payment method (e.g., Visa, MasterCard).
  • Refund Time: Refunds will typically be credited within 7-10 business days after the return is confirmed. If there is any delay, please contact us.

For more detailed information on return timelines, conditions, and specific instructions, please refer to our Return & Exchange Policy page.

8. Privacy and Data Protection

We respect your privacy and are committed to protecting your personal data in accordance with applicable laws and regulations. For more details on how we collect, use, and protect data, please refer to our Privacy Policy.

9. Disputes and Governing Law

Any disputes arising from the use of the site or the purchase of products will be governed by Australian law. The parties agree to attempt an amicable solution before taking legal action.

10. Intellectual Property

All content on the website, including text, graphics, logos, and images, is owned by us or licensed to us and is protected by copyright laws. Unauthorized use, reproduction, or distribution of this content is prohibited without our express written permission.

11. Limitation of Liability

To the maximum extent permitted by law, we are not liable for any indirect, incidental, or consequential damages arising from the use of our products or the site. Our total liability shall not exceed the amount paid by the user for the product in question.

12. Modifications to the Terms of Service

We reserve the right to update or modify these Terms of Service at any time. Any changes will be effective immediately upon posting on the site. Continued use of the site constitutes acceptance of the modified terms.

13. Product Safety and Proper Use

The products sold, particularly furniture, must be used strictly according to the provided instructions and safety warnings. We are not responsible for accidents caused by improper use, incorrect installation, or lack of supervision.

14. Force Majeure

We will not be held responsible for delays or failures to perform our contractual obligations due to events beyond our reasonable control, including but not limited to natural disasters, strikes, customs issues, or transport interruptions.

15. Severability Clause

If any provision of these terms is found to be invalid or unenforceable, that provision will be removed without affecting the validity of the remaining provisions.

16. Contact Us

If you have any questions or need assistance, please contact us using the following information:

Contact Address: 2424 S 172ND LN, GOODYEAR, AZ 85338-1803, United States
Customer Service Phone: +1 (415) 385-1901
Customer Service Email: client@ranolirva.com
Business Hours: Monday to Friday, 9:00 AM - 6:00 PM (Australia/Sydney, AEST/AEDT)