Newly Launched Furniture Collection
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Shipping Policy

 

1. Delivery Area

Ranolirva website (hereinafter referred to as "we" or "us"). We currently offer shipping within Australia only. Unfortunately, we do not support delivery to other countries or regions at this time.

2. Shipping Fees

  • Free Shipping: For orders totaling A$100 or more (including A$100 ), we offer free shipping.
  • Shipping Fee: Orders under A$100 will incur a standard shipping fee of A$5.99.

3. Order Cut-off Time

Our business hours are Monday to Friday, from 9:00 AM to 6:00 PM (Australia/Sydney time).

  • Orders placed by 6:00 PM will be processed on the same day.
  • Orders placed after 6:00 PM will be processed the next business day.
  • Orders placed on public holidays or non-business days will be processed on the next available business day.

4. Order Processing Time

Orders are typically processed within 1-3 business days. This includes time for packaging, preparing, and handing over to the courier for shipping.

5. Shipping Time

The estimated shipping time is 6-9 business days from the date your order is dispatched. Actual shipping times may vary depending on the destination, weather conditions, or unforeseen delays.

6. Shipping Carriers

We partner with the following shipping carriers:

  • UPS
  • Australia Post
  • DHL Express

7. Order Tracking

Once your order has been dispatched, you will receive an email containing your order number, payment details, and the shipping carrier information.

You can track the status of your order by visiting the “Order Tracking” page on our website. Simply enter your email address or phone number and your order number to view the progress of your shipment.

8. Liability Disclaimer

  • Damaged or Lost Products: If your order is damaged or lost during transit, please contact us immediately. We will work with you to resolve the issue as quickly as possible.
  • Order Modifications and Cancellations: Once an order is in the processing stage, we are unable to modify or cancel it. If you need to make any changes to your order, please reach out to us as soon as possible after placing it.
  • Shipping Address Accuracy: It is the customer’s responsibility to ensure that the shipping address provided is correct. We cannot be held liable for delivery issues caused by incorrect or incomplete addresses.

9. Delivery Receipt Instructions

Please inspect your package upon delivery. If you notice any damage to the packaging or missing items, please take photos and contact the courier as well as our customer support team right away. Prompt action helps ensure a quick resolution.

10. Contact Information

If you have any questions or need assistance, please feel free to contact us using the details below:

Contact Address: 2424 S 172ND LN, GOODYEAR, AZ 85338-1803, United States
Customer Service Phone: +1 (415) 385-1901
Customer Service Email: client@ranolirva.com
Business Hours: Monday to Friday, 9:00 AM - 6:00 PM (Australia/Sydney, AEST/AEDT)

Thank you for choosing us. We look forward to providing you with a pleasant shopping experience!