Order Cancellation Policy

 

1. Order Cancellation Conditions

If your order has not been shipped within 48 hours of placing it, you can directly cancel the order.

If the order has been placed for more than 48 hours or has already been shipped, it cannot be canceled. In such cases, you may wait for the delivery and contact us for a return and refund. For more information, please refer to our Return and Exchange Policy.

2. Order Cancellation Process

• Contact our customer service team via email or phone to request the order cancellation, providing your order number, payment proof, and relevant details.
• Our customer service team will process your cancellation request immediately. If the cancellation is approved, we will notify you promptly and arrange for a refund.

3. Refund Process

Refund Method: Refunds will be credited to the payment card used for the purchase (such as Mastercard, VISA, etc.).

Refund Time: Refunds are typically credited to your account within 7-10 business days, depending on the processing time of the respective bank. If the refund is not received within 10 business days, please contact us for assistance.

For more details about refunds, please refer to our Return and Exchange Policy.

4. Contact Us

If you have any questions or need assistance, please contact us using the following information:

Contact Address: 2424 S 172ND LN, GOODYEAR, AZ 85338-1803, United States
Customer Service Phone: +1 (415) 385-1901
Customer Service Email: client@ranolirva.com
Business Hours: Monday to Friday, 9:00 AM - 6:00 PM (Australia/Sydney, AEST/AEDT)