Purchase Guide
1. Browse the Website
Visit the official Ranolirva website (e.g., www.ranolirva.com).
On the homepage, you will find various indoor furniture products, including beds, mattresses, bed frames, bedside tables, chests of drawers, sofa beds, dressing tables, and bedroom benches.
2. Select a Product
Browse through the categories or use the search function to find the products you wish to purchase.
Click on each product image or name to view more detailed descriptions, including product specifications, materials, sizes, and prices.
3. Add to Cart
When you find the product you want to buy, select the quantity and click the "Add to Cart" button.
You can continue browsing the site to add more items, or you can view your cart.
4. View Cart
Click the cart icon in the top right corner to view the items you have added to your cart.
On the cart page, you can modify the quantity of items, remove items, or continue shopping.
5. Checkout and Payment
When you're ready to place your order, click the "Checkout" button to go to the checkout page.
On the checkout page, you will need to fill in your delivery address and contact information.
Select your preferred payment method. Ranolirva accepts various payment methods (such as Visa, MasterCard, etc.).
After confirming the order details, click "Submit Order" to complete the payment process.
6. Order Confirmation and Payment
Once your order is successfully placed, you will receive a confirmation email containing your order details and payment status.
Your account will be charged when the order is confirmed.
7. Shipping and Tracking
Once your order is processed and shipped, you will receive an email containing your tracking number.
You can use the tracking link in the email to track the status of your shipment at any time.
8. After-Sales Service
If you have any issues with the purchased products or need to request a return or exchange, please refer to our Returns and Exchanges Policy page.
If you need assistance, you can contact our customer service via email or phone, and we will do our best to assist you.
FAQ
How to cancel an order?
If your order has not been shipped yet, you can cancel the order directly within 48 hours. After this period, the order cannot be canceled, and you will need to wait for the delivery to contact us for a return and refund.
How to change order details?
If the order has not been processed, you can contact customer service to request a change to your order. Once the order is processed, we will be unable to make changes.
How does the refund process work?
Once the return is confirmed, refunds will be processed within 7-10 business days and will be credited back to your original payment account.